The agreement between us.

This site is operated by NOCTRA, a fashion studio based in Coimbatore, Tamil Nadu, India. References to "we", "us" and "the studio" mean NOCTRA. References to "you" mean the person using the site.

If any part of these terms is found to be unenforceable, the remaining parts continue to apply.

This site is a catalogue and an order-request tool. Adding a piece to your bag does not reserve stock and does not create a binding sale.

When you continue to checkout, we create an order request with a reference and open WhatsApp with a prepared message. The request reaches the studio only when you press send in WhatsApp.

The studio then checks availability and replies to confirm. A contract is formed only when we confirm your order in writing. If a piece is unavailable, we will tell you and suggest an alternative, a partial order or a full release of the request.

Please send the message from the same number you entered at checkout so we can match your request to you.

All prices are shown in Indian Rupees (INR) and include applicable GST. Delivery is complimentary above the threshold shown in your bag; otherwise the delivery charge is shown before you send your request.

We try to keep prices, descriptions and stock accurate. Small variations in colour, weave and finish are part of handcrafted and limited-run pieces. If an error is discovered before your order is confirmed, we will tell you and you may proceed at the corrected price or cancel.

Because pieces are produced in small runs, stock is limited. Availability is confirmed by the studio after your request is sent.

We dispatch within the timeline shown on the shipping page, usually within 48 hours of confirmation. Delivery estimates are indicative and may be affected by courier delays, weather or public holidays.

Risk in the goods passes to you on delivery. Please check the parcel on arrival and tell us promptly about any damage — see our shipping and returns page for how we put things right.

Our returns and exchanges process is set out in full on the shipping and returns page. In short: pieces may be returned within the window stated there, unworn with tags attached, except for hygiene-sensitive items such as earrings and pierced jewellery.

Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

The name NOCTRA, the site design, photography, copy and garment designs are owned by the studio or used with permission. You may browse and share links for personal use. You may not copy, reproduce or use our imagery or designs commercially without written permission.

Please do not attempt to disrupt the site, access administrative areas without authorisation, scrape data at scale, or use the site for unlawful purposes. We may restrict access where we reasonably believe the site is being misused.

We are responsible for the site and the goods we supply, but we are not liable for indirect or consequential loss, or for delays caused by events beyond our reasonable control. Where liability cannot be excluded by law, it is limited to the value of the affected order.

These terms are governed by the laws of India. Courts in Coimbatore have exclusive jurisdiction over any dispute, subject to any right you have to bring a consumer complaint in your place of residence.

Questions about these terms can be sent to noctrawearindia@gmail.com or to the studio address published on the site. We are happy to explain anything that is unclear.