Shipping & returns

Your order is placed on WhatsApp so that a real person can confirm sizing, colour and stock before anything is charged. Messages are answered Monday to Saturday, 10:00–18:00 IST.

Once we confirm your order and receive payment, in-stock pieces are packed within one working day. Made-to-order and altered pieces are quoted a timeline in the chat before you commit.

• Payment details are shared only inside the verified WhatsApp conversation from our published number.
• We never ask for payment through a link in an unsolicited email or SMS.
• If a piece sells out between your message and confirmation, we will offer an alternative or a full refund immediately.

Delivery is complimentary on orders above ₹2,999. Below that, a flat charge of ₹149 applies and is shown in your order summary before you send it.

Metro cities usually receive parcels in 2–4 working days. Other serviceable PIN codes take 4–7 working days. Remote and island destinations can take up to 10 working days; we will tell you before dispatch if that applies.

• We currently deliver within India only.
• All parcels are sent with a tracked, insured courier.
• A tracking link is shared on WhatsApp when the parcel leaves the studio.

As soon as the courier scans your parcel, we send the tracking number and carrier name to the same WhatsApp thread. You can also reply to that thread at any time and we will check the status for you.

If tracking has not updated for 48 hours, message us with your order reference (it begins with NCT-) and we will raise a trace with the courier.

Please open the parcel within 48 hours of delivery and check the piece against your order. Keep the packaging until you are certain you are keeping the item.

If the parcel is visibly damaged, refuse delivery where possible and message us the same day with photographs of the outer box and the piece.

We accept returns and exchanges within 7 days of delivery on unworn, unwashed pieces with all tags, seals and original packaging intact. The piece must be in resalable condition.

Start a return by messaging the studio on WhatsApp with your order reference and the reason. We will confirm eligibility and arrange a pickup where serviceable. Return shipping is complimentary for faulty or incorrect items; for change-of-mind returns, a pickup fee may apply.

• Refunds are issued to the original payment method within 5–7 working days of the returned piece passing inspection.
• Exchanges depend on stock; where the size you need is unavailable we will offer a refund or a studio credit.
• Pierced jewellery, altered pieces, made-to-order pieces and items marked final sale cannot be returned for hygiene and customisation reasons unless faulty.

Every piece is checked before dispatch, but if something is not right we will make it right. Report a fault or an incorrect item within 48 hours of delivery with photographs, and we will arrange a replacement or a full refund including any delivery charge.

This is in addition to your statutory rights under the Consumer Protection Act, 2019.

You can cancel free of charge any time before the parcel is dispatched by messaging the studio. Once dispatched, the return process above applies.

If we cannot fulfil an order — for example because of a stock error or an unserviceable PIN code — we will cancel it and refund you in full.

The fastest route is WhatsApp on +916382417781. For anything longer, email noctrawearindia@gmail.com and we will reply within one working day.

Our studio is in Coimbatore, India. If you need to send something back, please message us first so we can share the correct return address and a reference number.