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Complimentary shipping on orders above ₹2,999 · Made in small batches in India

NOCTRA

Privacy

Your privacy, considered.

We collect only what we need to deliver your order and improve the way the studio works. This policy explains what we hold, why we hold it, and the choices you have.

Last updated 13 November 2026

01

What we collect

We collect information you choose to share with us. You can browse the entire collection without creating an account.

  • Order details: name, WhatsApp number, delivery address, city, state, PIN code and any notes you add.
  • Order contents: the pieces, sizes, colours and quantities you request.
  • Correspondence: messages exchanged with the studio on WhatsApp, email or phone about your order.
  • Newsletter: your email address, only if you subscribe.
  • Technical data: standard server logs such as IP address, browser type and pages visited, used for security and reliability.
02

How we use your information

We use your details to prepare and confirm your order, arrange delivery, respond to questions, handle returns and meet our legal and accounting obligations.

We may also use aggregated, non-identifying information to understand which pieces and pages are useful, so the collection and the site improve over time.

03

Orders and WhatsApp

When you place an order, this site prepares a message and opens WhatsApp. The message is only sent when you press send inside WhatsApp. Until then, no order has reached the studio.

WhatsApp is an independent service with its own privacy policy. We receive the message you send us, and our reply is delivered through the same channel. We do not take card or banking details on this site or over WhatsApp; payment is arranged separately and securely once your order is confirmed.

04

Who we share data with

We do not sell your personal information. We share it only where necessary to run the studio:

  • Delivery partners, to deliver your order. We share the name, address and phone number needed for the parcel.
  • Technology providers who host the site, store product and order data, or send email. They act on our instructions and are bound to protect the data.
  • Professional advisers, auditors or authorities where the law requires it, or to protect our rights.
05

Cookies and local storage

We do not use advertising cookies or cross-site trackers. Your bag, wishlist and recently viewed pieces are stored in your browser's local storage so they survive a refresh. You can clear them at any time through your browser settings.

The admin dashboard uses a secure, HttpOnly session cookie that is required to sign in and expires after eight hours.

06

How long we keep it

Order and accounting records are kept for as long as required by Indian tax and company law. Newsletter subscriptions are kept until you unsubscribe. Enquiries that do not lead to an order are removed when no longer needed.

07

Your choices and rights

You may ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. You can unsubscribe from the newsletter using the link in any email or by writing to us.

To make a request, email noctrawearindia@gmail.com. We will respond within a reasonable period and may ask you to verify your identity first.

08

How we protect it

The site is served over HTTPS. Administrative access is restricted to authorised studio staff, protected by a hashed password and a signed session. Payment details never pass through this site.

No system is completely secure. If we become aware of a breach affecting your personal data, we will notify you and the relevant authorities as required by law.

09

Children

The site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has shared information with us, please write to the studio and we will remove it.

10

Changes to this policy

We may update this policy as the studio grows. The date at the top shows the latest revision. Material changes will be announced on this page. Questions are always welcome at noctrawearindia@gmail.com.

Still have a question?

Write to the studio and we will answer personally, usually within one working day.

Contact the studio